Frequently Asked Questions
Expert answers to your skin health and ordering queries.
Are your products formulated by dermatologists?
Yes, every product in our collection is meticulously formulated and vetted by our board-certified dermatologists to ensure clinical efficacy and safety for all skin types.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you require your skincare regimen sooner.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product does not suit your skin, you can return it within 30 days of purchase for a full refund or store credit.
Do you ship internationally?
Currently, we ship to the UK, EU, and North America. Shipping costs and delivery timelines vary depending on the destination country.
Are your products cruelty-free?
Absolutely. The Institute of Dermatologists is committed to ethical practices; none of our products or ingredients are tested on animals.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.